Refund policy

Cancellations 

Cancellations are accepted within the first 1 hour of purchase. Contact contact@mochamochicake.com
 to request a cancellation.


Returns/Exchanges

We DO NOT accept any exchanges or returns.
All sales are final. If you have any questions regarding your order, feel free to contact us at contact@mochamochicake.com!


Replacements

If your item arrived damaged, is defective, or you received incorrect item, contact us for further evaluation. Please provide photos of the packaging/items.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.